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Usability Testing

Discover more pitfalls and drive change successfully

Upskill your team

4-hour workshop

8-12 participants

Priced to fit your training budget

A good facilitator can make a 10 fold difference

Three key elements set a facilitator apart:

  • Tying usability testing to a model of interaction
  • Solid practice
  • Experience
In this course, we guide you on how to create a link between usability testing and interaction to enhance your think-aloud practice. We also walk you through all stages of usability testing, providing you with the solid foundation needed for success, whether you're conducting a quick usability test between sprints or a final benchmark before product launch.

What you can expect to learn

  • Recognise when usability testing is beneficial and when it isn't
  • Understand the biases inherent in customer research
  • Become familiar with different types of usability testing
  • Understand the concept of interactions and their role in moderating a usability test Learn how to recruit suitable participants and elicit useful information (screener)
  • Determine the appropriate number of participants for the type of test you are conducting
  • Develop tasks for formative usability testing
  • Draft post-task questionnaires and post-survey questionnaires to help benchmark experiences
  • Analyse questionnaire responses in a manner acceptable to mathematicians
  • Persuade others with your findings

Recruitment briefs

Facilitator guides

Summative testing templates 

Analysis templates